Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a secure, personalised, and compliant gaming experience. When you register an account or make a transaction, we may ask for personal details such as your full name, date of birth, residential address, email address, telephone number, and government-issued identification documents. Payment information, including bank account or payment method details, is also collected to process deposits and withdrawals.

In addition to information you provide directly, we automatically collect certain technical data. This includes your IP address, browser type and version, device identifiers, operating system, pages visited, time spent on our site, and referral sources. Location data may be inferred from your IP address to ensure we offer services legally available in your region.

How We Use Your Information

Your personal information is used primarily to create and manage your account, verify your identity, process financial transactions, and deliver the games and betting services you request. We also use this information to communicate with you about account updates, promotions, and customer support inquiries.

Where you have given consent, we may send you marketing messages about new games, bonuses, or special offers that we believe may interest you. You can withdraw this consent at any time. We further use the data to improve our website, analyse player behaviour in aggregate form, prevent fraud, meet legal and regulatory obligations, and enforce our terms and conditions.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. However, we may share it with trusted service providers who assist us in operating our business. These include payment processors, identity verification agencies, customer support platforms, marketing service providers, and IT hosting companies. All such partners are contractually required to keep your information secure and to use it only for the purposes we specify.

We may also disclose your information when required by law, such as to comply with court orders, regulatory requests from gaming authorities, or to protect the rights, property, or safety of WinShark Casino, our players, or the public. In the event of a business transfer or merger, your information may be shared with the new entity under the same privacy standards outlined here.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Essential cookies allow you to log in, maintain your game session, and ensure site security. Performance and analytics cookies help us understand how visitors use our platform so we can improve functionality and content.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of our website. We also work with reputable third-party analytics providers who collect anonymised data to help us refine our services.

Data Security

We take the protection of your personal information seriously and implement appropriate technical and organisational measures to safeguard it. These include encryption of sensitive data, secure servers, access controls, and regular security assessments. While no system is completely impenetrable, we continuously review and update our practices to maintain a high standard of security.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and ask for deletion of your data where we no longer have a legitimate reason to retain it. You may also object to certain processing activities or request that we restrict how we use your information.

To exercise these rights, please contact our customer support team. We will respond to your request in accordance with applicable Canadian privacy laws. Please note that we may need to retain certain information for legal or regulatory compliance even after a deletion request.

Retention of Information

We keep your personal information only as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once retention is no longer required, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review this page periodically so you remain informed about how we protect your information.

By continuing to use our services after any changes become effective, you acknowledge that you have read and understood the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please reach out to our support team through the live chat feature on our website or by sending an email to the address listed in the Contact section of winsharkbet-ca.com.

Last updated: March 2025